spend more with your They have an business —75 % of people are. Willing to spend more with companies that offer them a good experience;
They recommend you to their friends and. Acquaintances — 8 out of 10 consumers. Trust brands that have been recommend by their lov ones more.
>Did you know that building customer loyalty and. Fidelity begins from the moment they meet your company and continues after the purchase? In this sense, the quality of after-sales service is essential in collaboration with customer service.
Quick responses, 24/7 availability, empathy and
Proactivity are essential to achieve customer retention.
Just as it is essential that the product or service satisfies the customer, you must also give them reasons to remember you phone number database and make a new purchase.
Want to know how? Learn 6 types of after-sales service to build customer loyalty
How do you retain a customer?
>>>>>>>>>Adopt new customer service tools
As you’ve seen, offering a quality product or service is only part of delivering a good customer experience. The real difference is in service — 73% of business leaders say there is a direct relationship between their customer service organic traffic and engagement and company performance (Zendesk, 2022). In this sense, adopting tools that meet your customer service nes is essential to achieving retention.
What customer service tools can you use for your retention strategy?</p></p>
chatbots: available 24/7 to america email list offer fast and comprehensive support.
help center: so that customers can solve their problems themselves.
social networks: they offer personaliz and agile customer
serv
ice.
Customer service software: Allows agents to gather all conversations in one place.