After-sales service is the stage where all the tactics focused on providing the best experience to your customer after the purchase converge. This type of action will allow you to establish long-term relationships with your customers customer loyalty .
Did you know that acquiring a new customer is 25 times more expensive than retaining an existing one?
How does after-sales work as a form of loyalty? In this guide you will find the answers.
What is a post-sales strategy?
A good after-sales service helps your customers to always remember you. The accumulation of positive moments generates added value for customer loyalty your products or services.
This is a very important differential. Today, many companies offer similar products. However, the
user experience is not the same with all brands
Learn here how to do everything possible to always be their first choice.
The post-sales process consists of the 4 stages that we will detail below. Apply them to your company, no matter what cambodia telegram phone number list sector you belong to.
1. The customer made the first purchase
Start contacting this user on the same day they made the purchase or at the latest the next day. Ask them if their experience with your brand, product or service was satisfactory.
Whether you receive a positive or negative response, ask for points for improvement. Provide a space for comments and show that best platforms to buy bulk sms you are open to feedback. Some examples of things you can ask for feedback on include:
In order to communicate with your customer, it is important that you request at least one means of contact during the purchase. And if you manage to obtain some personal data (such as full name, email and contact phone number) you can include all this information in a CRM , one of the post-sale tools that will be most useful for you.
Send information about releases
You already know what your customer bought and how they feel about it. It’s time to establish a connection where you can keep them up to date on promotions, launches and offers.
By tracking their behavior and 1000 mobile phone numbers analyzing their preferences, you’ll be able to send them personalized content, such as care tips to extend the life of their product, for example.
This way, you also show them that they didn’t give away their data in
Trust is a two-way street. If you ask for your clients’ data, also let them know that you are 100% available for questions, queries and problems that may arise.