Did you know that 56% of people trust Find out what customer reviews more than the information you can provide as a company? Testimonials or success stories are a key element to build trust before purchasing. First, ask your customers for feedback to understand what aspects of customer service you need to improve. Then, apply it. After that, ask them to leave their opinion on public channels such as Google, review sites, social networks, etc.
Another way to retain customers is to offer them convenience and comfort. Take the case of e-commerce company Amazon.
In addition to offering an excellent user
Experience on the site ( 49% of customers gave it the highest rating for customer service), the Prime benefits program provides: free shipping, free access to content like music, books, and other streaming options. Yes, there are other e-commerce sites out there, but companies that want to retain their customers have to think outside the box.
Use the holder as a holding tool
Did you know that customer whatsapp number database engagement – especially support cases – increased by 14% in 2022 ? (Zendesk, 2022). This is not only important in times of crisis; efficient support will do wonders for your customers’ satisfaction, which directly impacts retention rates.
What can you do to better support your customers?
93% will spend more with companies that offer their preferred option for contacting customer service (e.g. chat).
92% will spend more with your content should be written in short paragraphs companies that assure them they will not have to repeat information.
90% will spend more with companies that personalize the customer service they offer.
89% will spend more with america email list companies that allow them to find answers online without having to contact anyone.
3 benefits of customer retention in times of crisis
Stability for your business
First, repeat customers represent stability, since by analyzing the frequency and volume of purchases , you can predict your income.