I hate to be the bearer of bad news, but your I’d love recent order, {{Product Name}}, is currently out of stock. We’re doing everything we can to get more in stock soon.
The good news is that our next shipment should arrive by {{Date of Availability}}, and you should receive your order within {{Number of Business Days}} once the shipment hits our warehouse.
Thanks for your patience! We’ll get you taken care of as soon as possible.
{{Name}}
3. Requesting Customer Feedback I’d love
Customer feedback is a powerful data collection tool for your business, helping you shape the future direction of your products or services and improve your email open rates. Even better, sending a heartfelt email requesting customer feedback usually creates another positive experience for your customer.
Email Template
{{Customer First Name}},
Thanks so much for your recent purchase. By now, [your item should have arrived, you’ve hopefully started exploring our solutions, etc], and you likely have a good idea of what you think about your purchase.
from you about your experience so far with us. You can just reply to this email and share your thoughts if you’d like. Even more helpful is if you wouldn’t mind filling out this {{Survey Link}}. It shouldn’t take more than {{Estimated Completion Time}}, and it will help us keep improving so we can better serve you.
Of course, if you’re having trouble of any kind (or your purchase hasn’t arrived yet), please let me know. I’ll do everything I can to help.
Thanks again for your time!
{{Name}}
4. Thanking Customers for Their Feedback
Customers who take the time to send in feedback are generating value for you. A quick thank-you is a major retention tool and helps you foster stronger customer relationships over time.
Note: The template below is for customers who gave email data positive feedback. You’ll want to take a different approach for an unhappy customer, of course.
Email Template
{{Customer First Name}},
Thanks so much for taking the time to give us feedback. We’re always retaining customers is cheaper working to improve our products and services, and we’re thrilled when we hear that we’re doing something right. Constructive criticism is great, too, since it helps us improve!
If you’re still feeling the love from your recent purchase, would agent email list you mind writing a quick review of your positive experience with us on {{Review Site}}? It may not seem like much, but these reviews go a long way.
Thanks again,