In times of crisis, when people are less Retaining customers willing to spend money, it will be easier to sell to customers who have already done business with you and are satisfi, than to those who still have doubts and do not want to take risks.
You may be interest in reading: Customer loyalty in times of crisis – strategies to maintain the bond with your customers .
It’s easier and cheaper to maintain interest with your customer base, and it’s been proven that acquiring a new customer can be 5-25 times more expensive than retaining an existing one. This is especially true if your niche is highly competitive. New customers compare different sellers and choose the best deal for them.
Higher long-term income
Third, a customer who trusts you will buy more as time goes on. In fact, 73% of consumers say that a good experience is key to influencing their loyalty to a brand. All you have to do is take care of your customer.
How? Here are 3 tips to improve your customers’ experience bas on data from Zendesk’s 2021 customer experience trends report:
Empathetic Agents: Customers telegram number database want companies to lead with their values; 49% of them want agents to be empathetic and reflect their values.
See how to implement customer service training in 9 practical steps .
Excellent shopping experience:
Customers are more online than ever and especially after the COVID-19 pandemic – where e-commerce sales increas by 30% – 65% of customers want to buy from companies that offer fast and easy online transactions.
Agile responses: good customer next, focus on on-page seo service directly impacts customer loyalty. In fact, 61% of customers would go to a competitor just after having a bad experience.
Why is customer retention more profitable than customer acquisition?
Because a customer who has already america email list purchas your product or service and is satisfi is more likely to come back and recommend it to someone they know — the human brain is design in such a way that, when solving a problem, it will prefer familiar opinions to wasting time looking for answers.