16 Helpful Customer They can also Service Email Templates
Relying on well-built customer service email templates can help you increase customer satisfaction and improve the customer experience.of your pre-sales support strategy, reducing the number of support requests that require manual intervention.
To get you started, here are 16 customer service email samples you can adapt for your needs.
1. Welcoming New Customers They can also
A new customer welcome email sets the tone for the customer relationship. And that matters more than you might think since a whopping 90% of Americans consider customer service levels when choosing a company to buy from.
The welcome email should arrive either after signup or after a customer first pays for your product/service and shows your commitment to good customer service from day one.
Email Template
Hey there {{Customer First Name}},
Thanks for {{Customer Action – First Purchase, Sign-up, Subscription}} with {{Company Name}}. We’re thrilled that you’ve joined us, and we’re excited to serve awesome customers like you in any way we can.
I know you’ve just joined us, so I want to put some {{Resource/Offer Links}} in front of you so you can get the most out of your experience with us.
If you haven’t yet, make sure to check out {{Blog Link}} for ongoing tutorials, tips, and stories, and give us a follow on social media!
I hope you’re already enjoying
{{Product Name}}, but if not, I’m happy to help. Or you can check out our {{FAQs or Knowledge Base Links}} to troubleshoot on your own.
If there’s anything you need, please write me or another member of our find out what your customers need help desk team. We’re here for you!
Best,
{{Name}}
2. Notifying a Customer That Their Order Is Out of Stock
Customers don’t like hearing that their order is out of stock, but they agent email list always appreciate clear and proactive communication about it. Another pro tip is to provide good alternatives if you have them.
Email Template